Scheduled Maintenance
Posted by New Era Support on 20 October 2017 04:59 PM

We will be undertaking maintenance on Thursday 26th October between the hours of 07:30 and 08:30.

Some customers may experience some downtime during this period, but it will be kept to a minimum. Most customers will not be impacted by any issues.
We apologise in advance for any inconvenience to customers who do experience downtime during this period.

If you have any questions regarding our scheduled maintenance, please contact the support team for more information.

Help Desk:

01273 201701

New Era Support

Read more »

New Era Support desk will be closing early on 21st July
Posted by Amir Razavi on 20 July 2017 01:15 PM

The New Era support desk will be closing early this Friday (21st July) at 4:00pm for staff training.

Our online help guides are available in DB Primary Help Centre. The 'Help Centre' icon is found inside the Quick Links tile on all staff homepages, should you need support before we return.

Standard hours will resume again on Monday 24th July, and the support desk will be open as normal throughout the summer.

We would like to take this opportunity to wish all of our wonderful customers a lovely, and well deserved, summer break!

Enjoy your summer!

The New Era Support Team

Read more »

Help Desk Software by Kayako